Your satisfaction is our primary concern at Galt Toys + Galt Baby. We will gladly accept any returns on new merchandise 30 days from the date you receive your order as long as you follow our return guidelines. You will receive a full refund minus our shipping costs, and (when applicable) restocking fees. To receive a refund we follow a strict policy that all returned item(s) must be in new (never been used) condition, in its original undamaged box and/or packaging with proof of purchase, all tags, UPC bar codes, warranties, and instructions intact.
We take the safety and health of your children very seriously and will not risk compromising your child's safety and health with a product that has already been removed from our store. For this reason, we will not accept returns on:
- Car Seats
- Feeding Accessories
- Breast Pumps & Accessories
- Nursing pads & Nursing accessories
- Pacifiers & Teethers
- Bath Tubs & Bath Tub Accessories
- Skin Care Products
- Diapering Accessories
- Diaper Pails
- Potty seats and wipes
- Video/audio tapes
- Mattresses and changing pad covers
If the return is received in our stores after the 30 day return window, you will receive a store credit. If the return was paid for in cash in store, within 30 days and you still have you receipt, you may receive your cash refund of up to $75. The rest of your balance may be placed on a store credit or you may opt just for a store credit. If the item shows signs of use or packaging has been damaged or has excessive markings/tape other than clear packing tape, the item is subject to a restocking fee of up to 30%. The refund may be refused if the condition of the product does not meet our return guidelines.
All special orders, furniture, floor models and clearance items are final sales and may not be canceled or returned. Our return policy for other situations, such as the rare defective item is explained below.
At Galt Toys + Galt Baby, we offer support for every product that we sell. If you discover a manufacturing defect in a product that you’ve purchased from us, please contact us and we'll be happy to assist you. First, we’ll check in to making sure there is indeed a defect. Once we’ve confirmed that there’s something wrong with the product, we’ll figure out the best course of action to take. Every manufacturer has a different method for ensuring customer satisfaction, so we’ll determine whether you need to contact their customer service department or if we should make the call. We will do what we can to find a solution to your problem. At the end of the day, we want everything you purchase from Galt Toys + Galt Baby to be functional & useful.